Terms & Conditions
Terms And Conditions
- This website can be accessed at www.citilec.co.za, related mobi-sites and software applications (the “Website”) and is owned and operated by CITILEC (RF) (Proprietary) Limited (“Citilec”, “we”, “us” and “our”).
- These Website Terms and Conditions (“Terms and Conditions”) govern the ordering, sale and delivery of Goods, and the use of the Website.
- These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website (“you”, “your” or “user”), including without limitation each user who registers as contemplated below (“registered user”). By using the Website and by clicking on the “Register Now” button on the Website, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions.
- The Website enables you to shop online for an extensive range of goods (“Goods”).
General Terms and Conditions for the CITILEC website: Your access to and use of the Citilec.co.za website is subject to the following Terms and Conditions. The products and services offered by or through the Citilec.co.za website and any sales concluded in respect thereof are also made available subject to the following Terms and Conditions.
Please read these Terms and Conditions carefully.
We reserve our right to suspend our website or any part thereof or terminate your account at any time if we, in our sole discretion, determine that you are not using the website in compliance with these Terms and Conditions or if we believe the information provided by you is untrue, inaccurate or incomplete.
This website allows you to browse, select and order products advertised on the site as long as such products are available and not sold out.
complete the customer registration process through the site before placing an
order for products through the site. Any personal information that you give us
You may update, edit or terminate your account at any time through the site.
Any order placed through this site is an offer by you to purchase the particular product for the price notified (including the delivery and other charges) at the time you place the order. We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the site. You agree to provide us with current, complete and accurate details when asked to do so. We reserve the right to accept or reject your offer (in whole or in part) for any reason.
Upon acceptance by CITILEC of your offer, a binding contract of sale upon the terms set forth in these Terms and Conditions shall be deemed to be concluded in respect of the goods that CITILEC has agreed to supply to you. Each order that is accepted by CITILEC shall constitute a separate and distinct contract of sale in respect of the goods forming the subject of such order. If we reject an order (or part thereof) placed through the site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.
Products on the site cannot be reserved to be bought at a later stage, and placing an item in your “wishlist” or “basket” without completing the order does not amount to an order.
The invoice for your purchase will be emailed to you at the email address you provide to us, which you have authorised us to send our invoice to. A copy of this invoice will be included in your parcel.
We reserve the right to cancel or refuse to process any order made by you in the event of a breach of any of our Terms and Conditions, by giving written notice of our election to do so to you.
Passing of risk & Reservation of Ownership
Risk in the products will pass to you or your authorised representative on delivery to your nominated address. We will however retain ownership of the products until payment is received in full.
These Terms and Conditions are in no way intended to deprive you, if you are a “consumer” contemplated under the Electronic Communications and Transactions Act 25 of 2002 (ECTA) of your right to cancel an agreement for the supply of goods within seven days after the date of the receipt of the goods, subject to a handling fee / the reasonable cost of returning the goods, which will be off-set against the refunded purchase price. You are a consumer under ECTA if you are an individual who will use the goods you buy.
A full record of your transactions on our website will be available instantly on your account.
Please note that all products displayed on our website are subject to availability. We will inform you as soon as possible if any products or services ordered by you are not available. For more information, see our Returns Policy which forms part of these Terms and Conditions.
We reserve the right to discontinue or change the specifications of our products from time to time without notice to you. However, the specifications of a particular product will not be changed after order confirmation and before delivery of that product to you.
All prices shown on our website are quoted in South African Rands and are valid and effective only in the Republic of South Africa.
Prices advertised online are exclusive to the CITILEC Online.
CITILEC accepts payments made by Visa and Master card credit cards only. When you order online, funds equal to the total value of your order will be reserved against the card you are paying with during the checkout process.
By submitting your order and payment card details you warrant that you are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.
For our Payment Security Policy, click here.
CITILEC may without notice to you set-off any amounts owed to you by it against any liability or debt of yours owing to CITILEC arising from any cause whatsoever, whether or not such liability is liquidated or unliquidated, present or future, accrued or contingent.
For our delivery terms, click here.
Returns and Exchanges
For our policy on refunds, returns and exchanges, click here.